At Anigo Professional, customer satisfaction is important to us. However, due to the nature of cosmetic and personal care products, refunds or replacements are accepted only under specific conditions.

Eligible Cases for Refund / Replacement

• A refund or replacement will be considered only if:
• The product received is damaged, leaked, or tampered
  
• The wrong product has been delivered
  
• Any item is missing from the order
  
  

Refund Request Timeline

• Customers must raise a refund or replacement request within 48 hours of delivery.
  
• An unboxing video (clear and uninterrupted) is mandatory for verification.
  
  

Refund Process

• Once the request is received, the issue will undergo quality check (QC) verification.
  
• Upon approval, refunds will be processed within 5–7 business days to the original payment method.
  
  

Non-Eligible Cases

• Refunds or replacements will not be provided in the following cases:
• Products that are opened, used, or partially used
  
• Claims related to allergic reactions or skin sensitivity
  
• Products with torn or damaged packaging caused after delivery
  
• Damage due to customer misuse or incorrect application
  
• Requests raised after the stipulated timeline